ISO 9000 Quality management
ISO 9000 Quality management, the latest edition of the world’s most widely used quality management standard, This ISO 9000 Quality management collection includes ISO 9001:2008, the latest edition of the standard that establishes the requirements for a quality management system and which ISO 9000 Quality management can be used for certification by organizations that wish to have their conformity to the standard verified by an independent auditor. At the end of 2007, at least 951 486 certificates of conformity to the previous edition, ISO 9001:2000, had been issued in 175 countries and economies.
ISO 9000 Quality management also included the Draft International Standard, ISO/DIS 9004, Managing for the sustained success of an organization – A quality management approach. These are complemented by the rest of the comprehensive family of generic standards developed by ISO technical committee ISO/TC 176, Quality management and quality assurance.
ISO 9000 Quality management “Generic” means that the same standard can be applied by any organization, large or small, whatever its product or service, in any sector of activity, and whether it is a business enterprise, a public administration, or a government department.
The other standards address ISO 9000 Quality management :
- Fundamentals and vocabulary
- Performance improvements
- Quality plans
- Configuration management
- Measurement processes and measuring equipment
- System documentation
- Realizing financial and economic benefits
- The selection and use of consultants
- Quality and/or environmental management systems auditing
- Complaints handling
- Codes of conduct for customer satisfaction
- Dispute resolution
The ISO Standards Collection – ISO 9000 Quality management (ISBN 978-92-67-01173-8) includes all the above documents in both English and French. It is available from ISO national member institutes ISO 9000 Quality management