Uni En 10002 92 Wikipedia



Iso 10002

...described is suitable for use as one of the processes of an overall quality management system. ISO 10002:2004 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes. It is also intended for use...

ISO 10002

...for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses. ISO 10002:2004 addresses the following aspects of complaints handling: – enhancing customer satisfaction by creating a customer-focused environment that is...

ISO 9000 Quality Management Collection 2

...ISO 9000 Quality Management Collection 2 ISO 9000 Quality Management Collection 2 family of standards represents an international consensus on good management practices with the aim of ensuring that the organization can time and time again deliver the product...


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