Uni En 10002 92 Wikipedia




Iso 10002

Iso 10002

...provides guidance specifically for small businesses. ISO 10002:2004 addresses the following aspects of complaints handling: — enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including...

ISO 10002

ISO 10002

...10002:2004 addresses the following aspects of complaints handling: – enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing...

ISO 9000 Quality Management Collection 2

iso book

...ISO 9000 Quality Management Collection 2 ISO 9000 Quality Management Collection 2 family of standards represents an international consensus on good management practices with the aim of ensuring that...


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